Terms and Conditions

Last Updated: November 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of CarHPI.com (“the Website”, “the Service”, “we”, “us”, “our”) operated by CarHPI Limited. By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our Service.

2. Definitions

  • User, you, your: Any person accessing or using the Service
  • VRM: Vehicle Registration Mark (licence plate number)
  • Check: A vehicle history report generated through our Service
  • FREE Tier: Basic vehicle information provided at no cost
  • SILVER Tier: Enhanced vehicle history report available for £2.00
  • GOLD Tier: Comprehensive vehicle history report available for £5.00
  • Bundle: Pre-purchased credits for multiple vehicle checks
  • Damage Photos: Photographic evidence of previous vehicle damage, available for £0.50 per vehicle

3. Service Description

3.1 What We Provide

CarHPI.com provides vehicle history information based on data obtained from third-party sources including:

  • DVLA (Driver and Vehicle Licensing Agency)
  • MOT History Database
  • Police National Computer (PNC)
  • Motor Insurance Anti-Fraud and Theft Register (MIAFTR)
  • Finance and leasing companies
  • Insurance industry records

3.2 Service Tiers

FREE Tier includes:

  • Basic vehicle details (make, model, year, colour, fuel type)
  • Stolen vehicle check
  • Tax and emissions information

SILVER Tier (£2.00) includes:

  • All FREE tier information
  • Complete MOT history with mileage records
  • Insurance write-off status and category
  • Basic mileage verification
  • Downloadable PDF report

GOLD Tier (£5.00) includes:

  • All SILVER tier information
  • Outstanding finance check
  • Previous keeper information
  • Plate change history
  • Comprehensive mileage verification
  • Full vehicle history timeline
  • Enhanced PDF report

Damage Photos (£0.50 per vehicle) includes:

  • Access to available damage photographs
  • Download capability with watermark

3.3 Bundle Packages

Pre-purchased bundles of checks are available at discounted rates. Bundle credits:

  • Are non-refundable once purchased
  • Must be used within 12 months of purchase
  • Cannot be transferred to another user
  • Are automatically applied to future checks

4. Account Registration

4.1 Account Creation

To access certain features, you may need to create an account by providing:

  • A valid email address
  • A secure password
  • Optional: name and contact details

4.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Payment Terms

5.1 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect orders already placed.

5.2 Payment Processing

Payments are processed securely through Stripe. We do not store your complete card details. By providing payment information, you represent that:

  • You are authorized to use the payment method
  • The information provided is accurate and current
  • You will pay all charges incurred

5.3 Transaction Fees

The displayed price is the final amount charged. There are no hidden fees. Standard payment processing fees are included in the stated price.

5.4 Failed Payments

If payment fails:

  • You will not receive access to the requested information
  • You may attempt payment again
  • Repeated failed payment attempts may result in temporary account suspension

6. Digital Products and No Refund Policy

6.1 Nature of Digital Products

All vehicle history reports and damage photos are digital products delivered instantly upon successful payment. Once you receive access to the information, the transaction is complete.

6.2 No Refunds

All sales are final. We do not offer refunds for:

  • Completed vehicle checks (FREE, SILVER, or GOLD)
  • Damage photo purchases
  • Bundle packages
  • Any digital products once accessed

This policy exists because:

  • Information is delivered instantly and cannot be “returned”
  • You have received the complete product upon viewing the results
  • The data has been retrieved from third-party sources at cost to us

6.3 Exceptions

Refunds may be issued solely at our discretion in exceptional circumstances:

  • Technical failure preventing delivery of the report
  • Duplicate accidental purchases made within 5 minutes
  • Clear error on our part in data presentation

To request consideration for a refund exception, contact us at support@carhpi.com within 24 hours of purchase with your transaction ID and detailed explanation.

6.4 Free Preview

We offer a FREE tier check so you can evaluate the type of information provided before making a purchase decision. Use this option to assess whether our paid services meet your needs.

7. Data Accuracy and Limitations

7.1 Third-Party Data

All information provided is sourced from third-party databases and official records. While we strive to ensure accuracy, we do not guarantee that:

  • All information is current or complete
  • Data from third parties is error-free
  • All historical events have been recorded

7.2 Limitations of Information

Our reports may not include:

  • Unreported accidents or damage
  • Private sales history
  • Service and maintenance records
  • Modifications or aftermarket changes
  • Insurance claims not resulting in write-offs
  • Information from outside the UK

7.3 Professional Inspection Recommended

IMPORTANT: Vehicle history reports should be used as a guide only and do not replace:

  • Professional mechanical inspection
  • Test drives
  • Independent verification
  • Legal or financial advice

Always have a qualified mechanic inspect any vehicle before purchase.

8. Liability and Disclaimers

8.1 No Warranties

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of data

8.2 Limitation of Liability

To the maximum extent permitted by law, CarHPI.com and its directors, employees, and affiliates shall not be liable for:

  • Any direct, indirect, incidental, consequential, or punitive damages
  • Loss of profits, data, or business opportunities
  • Personal injury or property damage
  • Decisions made based on information provided by our Service
  • Actions taken in reliance on our reports
  • Third-party data inaccuracies

Maximum Liability: In any event, our total liability shall not exceed the amount you paid for the specific check in question.

8.3 Your Responsibilities

You acknowledge and agree that:

  • You use the Service at your own risk
  • You are responsible for verifying information independently
  • You will not rely solely on our reports for purchase decisions
  • We are not responsible for your interpretation of the data

9. Intellectual Property

9.1 Ownership

All content on CarHPI.com, including but not limited to:

  • Website design and layout
  • Logos and branding
  • Report templates and formatting
  • Software and code

is owned by CarHPI Limited or licensed to us and protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

  • Access and use the Service for personal use
  • Download PDF reports for the vehicles you have checked
  • Print reports for your own records

You may NOT:

  • Reproduce, distribute, or resell our reports
  • Remove watermarks from damage photos
  • Use our Service for commercial purposes without written permission
  • Scrape, copy, or mirror any content from our Website
  • Reverse engineer any aspect of our Service

10. Prohibited Uses

You agree NOT to use the Service to:

  • Check vehicles you do not have a legitimate interest in
  • Violate any laws or regulations
  • Harass, abuse, or harm others
  • Transmit viruses or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the Service
  • Conduct commercial operations without authorization
  • Use automated bots or scrapers
  • Impersonate another person or entity
  • Collect personal information about other users

Violation of these prohibitions may result in immediate account termination and potential legal action.

11. Privacy and Data Protection

11.1 Data Collection

We collect and process personal data in accordance with our Privacy Policy and UK GDPR. By using our Service, you consent to such processing.

11.2 Your Data Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to processing
  • Data portability
  • Withdraw marketing consent

To exercise these rights, contact us at privacy@carhpi.com.

11.3 Data Retention

We retain:

  • Transaction records for 7 years (legal requirement)
  • Account information while your account is active
  • Vehicle check history as long as your account exists

You may request earlier deletion of certain data, subject to legal requirements.

12. Email Communications

12.1 Transactional Emails

By using our Service, you agree to receive transactional emails including:

  • Order confirmations and receipts
  • Vehicle check results
  • Account notifications
  • Password reset requests

These cannot be opted out of as they are essential to providing the Service.

12.2 Marketing Communications

We will only send marketing emails if you have opted in. You may unsubscribe at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Adjusting preferences in your account settings
  • Contacting us at marketing@carhpi.com

13. Third-Party Services

13.1 Payment Processing

We use Stripe for payment processing. By making a payment, you agree to Stripe’s Terms of Service and Privacy Policy.

13.2 Data Providers

We obtain vehicle data from third-party providers including government agencies and industry databases. We are not responsible for the accuracy, completeness, or availability of third-party data.

13.3 External Links

Our Website may contain links to external websites. We are not responsible for the content, privacy practices, or terms of third-party sites.

14. Modifications to Service and Terms

14.1 Service Changes

We reserve the right to:

  • Modify or discontinue any aspect of the Service
  • Change pricing with reasonable notice
  • Add or remove features
  • Update data sources

14.2 Terms Updates

We may update these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service constitutes acceptance of the updated Terms.

Significant changes will be notified via:

  • Prominent notice on the Website
  • Email to registered users (if applicable)

15. Account Termination

15.1 Your Right to Terminate

You may terminate your account at any time by:

  • Contacting us at support@carhpi.com
  • Deleting your account through account settings

Note: Account termination does not entitle you to refunds for unused bundle credits or previous purchases.

15.2 Our Right to Terminate

We reserve the right to suspend or terminate your account if:

  • You violate these Terms
  • You engage in fraudulent activity
  • You abuse the Service
  • Required by law

15.3 Effect of Termination

Upon termination:

  • Your access to the Service will cease immediately
  • Previous check results will no longer be accessible
  • Unused bundle credits will be forfeited
  • Transaction records will be retained per legal requirements

16. Dispute Resolution

16.1 Informal Resolution

If you have a complaint or dispute, please contact us first at support@carhpi.com. We will make good faith efforts to resolve issues informally.

16.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law.

17. Indemnification

You agree to indemnify and hold harmless CarHPI.com, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Decisions made based on information from our reports

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CarHPI.com regarding use of the Service and supersede any prior agreements.

20. Contact Information

For questions, concerns, or notices regarding these Terms:

Email: legal@carhpi.com
Support: support@carhpi.com
Address: CarHPI Limited, [Your Business Address]

21. Special Provisions

21.1 Bundle Credits

  • Bundle credits expire 12 months from purchase date
  • Expired credits cannot be refunded or reinstated
  • Credits are applied automatically, oldest first
  • Credits are non-transferable between accounts

21.2 Damage Photos

  • Photos are provided “as available” from third-party sources
  • Not all damaged vehicles will have photos
  • Photos may not show all damage
  • Photos are watermarked and for your personal use only

21.3 API Credit Management

We maintain API credits with data providers. In rare circumstances where our credits are depleted:

  • GOLD and SILVER checks may be temporarily unavailable
  • FREE checks will continue to operate
  • You will be notified of service interruptions
  • No refunds will be issued for temporary unavailability

21.4 Future Service Integration

These Terms will apply to future related services including SpareCarPart.com when launched. Additional terms specific to that platform will be provided separately.

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By using CarHPI.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree, please discontinue use of the Service immediately.